Support
Need a hand? Here's how to reach us.
DarkHelm is made by an independent developer. The fastest help — and the best place to find a crew — is the community Discord; for anything that needs a private reply, email works too.
Get help
| Channel | Best for |
|---|---|
| Discord | Questions, troubleshooting, finding players, bug reports and feedback — usually the quickest answer. |
| contact@dark-helm.com | Private issues, business enquiries, or anything you'd rather not post publicly. |
| Steam Discussions | Public questions and discussion on the Steam community hub. |
Before you reach out
- Check the Manual — hosting/joining, the stations and the controls.
- Make sure you're on the latest version (restart Steam to pick up an update).
- For multiplayer trouble, confirm the host and everyone joining are on the same game version.
Reporting a bug
The more of this you can include, the faster we can fix it:
- What happened, and what you expected instead.
- Steps to reproduce it.
- Whether it was single machine or multiplayer, and if multiplayer, whether you were the host or a joining player.
- The build number (shown bottom-right on the launcher).
- Your OS and, if it's a graphics/performance issue, your GPU.
Contact
Discord: join here · Email: contact@dark-helm.com